Knowledge Base
The SalesFury Knowledge Base provides searchable help articles organized by category. It's available to all users — even without logging in.
Features
- Search — Find articles by keyword across titles, content, and excerpts
- Categories — Browse articles by topic (Getting Started, Contacts, Deals, etc.)
- Pinned Articles — Important articles pinned to the top
- Helpfulness Voting — Rate articles as helpful or not
- Public Access — Global KB articles are viewable without login
Global vs Organization Articles
- Global Articles — Created by staff, visible to everyone across all organizations
- Organization Articles — Created by managers/admins, visible only to your org members
Managing Articles (Managers+)
Go to 📚 Knowledge Base → Manage to create, edit, and organize articles. Staff users can mark articles as Global to make them available to all organizations.