One list to block them all
The Do-Not-Contact (DNC) list is a platform-wide suppression list. Anyone on it is blocked across every organization, on the channels selected (email, SMS, and/or calls).
Public self-service opt-out
Anyone can visit /do-not-contact/ (linked in the site footer) to add
their email and/or phone number and choose which channels to block. Their request takes
effect immediately.
Staff management & tracking
Staff can manage the list at Staff Admin → Do-Not-Contact List. From there you can:
- See live stats (total entries, per-channel counts, suppressed contacts).
- Search, add, and remove entries.
- Click Re-apply to Everyone to re-enforce every entry across all contacts — useful after a bulk import.
Always-on enforcement
Suppression is enforced in three ways:
- When someone is added, all matching contacts are opted out instantly.
- Any new or imported contact matching the list is auto-suppressed on save.
- Every email, SMS, and call is checked against the list before sending.